Log into your account and access support via the "chat with support" icon in the top right menu as shown below.
You can contact support anytime using the support icon bubble at the bottom right of this page. It looks like this:
Support Chat Not Working?
If the Support Icon doesn't open the Support Chat it's likely caused by the privacy settings in your browser. Some browsers, such as Firefox, in Private Browsing Mode have privacy modes, as well as some browser extensions such as uBlock, Ghostery, Adblock and NoScript may prevent chat from loading.
This means you're not able to get in touch via Support Chat, which means we can't give you the best support possible.
To access Support Chat do the following:
Whitelist Envisage with your browser or privacy extension.
Use a browser that doesn't have privacy mode enabled by default.
If you do this and are still unable access Support Chat, let us know via email to email@example.com