Copying and pasting text from Email, Google Docs or MS Word into a Knowledge Item can lead to strange formatting issues.
Crazy things like line size, font size and type can all be affected.
Attempts to correct the formatting can make it worse.
What's going on?
The culprits are hidden characters.
The illustration below provides an example:
Two Ways to Copy & Paste
Using Clean HTML Converter (if #1 doesn't clear everything)
Using the Clear Formatting Feature
In Edit mode, select all the text or a section of text
Click Clear Formatting
Using Clean HTML Converter
Use this method if #1 fails to clear all formatting.
Go to gdoctohtml.com
Paste text into editor
Select all text
In the Format Menu, choose Clear formatting
Choose Source Code icon
Select all Source Code
Go to your Knowledge Item in MetaPulse, and select Misc Menu icon
Choose Source Code icon
Paste source code
Click Source Code icon again to return to standard editor view